ensuring your customer's success by driving value realization
With Mainstay value-based adoption services
ensure your customers are realizing the full value of your offering by converting users into advocates and reducing churn
Ensure renewals and support cross sell, upsell and expansion.
incorporate Value into your cx process
With proven processes that align your customer success team’s incentives with impact.
scale your customer success team
With experienced resources that can quickly develop and execute a remediation strategy for at risk customers.
Services to ensure subscription renewal and expansion
IT business value audit
- 3rd party quantification of realized value and impact
IT business impact analysis
Identify business needs, ramifications, and desired outcomes
Software adoption strategy and plan development
customer success execution
End-to-end adoption plan implementation
Content and asset creation
Instructor led education
customer success management
Ensure ongoing value realization
- Quarterly/annual assessments
- Measurement and benchmarking
- Ongoing communication and solution education
Focused on the people side of change to deliver programs that meet the unique needs of each customer’s culture.
Prosci certifified: Mainstay understands that the first step in managing organizational change is understanding how to manage change with a single individual and influential personas.
- Decades of experience in developing and executing adoption plans for G500 and mid-market organizations.
- Deep background in adoption process for technology partners such as Cisco, VMWare, Dell, IBM, Oracle.
- Mainstay helps you scale your external team to address the unique needs of large and mid-sized customers.
- Proven methodologies enable our team to quickly create custom plans and deliverables to accelerate your time to realized value.
- End-to-end capabilities for content development, research, and ROI/TCO calculator creation.