explore our VALUE REALIZATION services
Focused on the people side of change, Mainstay’s Prosci® certified team brings decades of experience in developing change management and user adoption programs for Fortune 500 and mid-market organizations
customer success management
Help customer success teams measure and communicate realized value through QBRs, annual reports, benchmarks, and outcome data that support retention, renewals, and expansion.
USER Adoption Services
Develop adoption programs, training, use cases, and supporting resources that help customers increase solution adoption and connect usage to measurable business outcomes.
CHANGE MANAGEMENT
Track value achieved after implementation using ROI data, benchmarks, customer outcomes, and next-phase KPIs to demonstrate impact and support continued investment.
ADOPTION & RENEWAL STRATEGY
Build adoption roadmaps that help customers capture more value, strengthen renewal conversations, reduce churn, and identify opportunities for continued growth.
WHY MAINSTAY?
Why Choose Mainstay
for Value Realization Services
01
Deep B2B Technology Experience
Work with a team that understands complex technology, enterprise customers, and the business outcomes that matter to CIOs and executive decision-makers.
02
Value-based Methodology
Connect adoption and customer success programs to measurable business outcomes using a value-based approach that tracks impact, communicates realized value, and supports continued investment.
Our customers say it’s our independence, our broad technology industry experience, and our unwavering focus on business value and results.
03
People-centric Methodology
Apply Prosci®-certified change management expertise focused on the people side of change to strengthen adoption and help individuals successfully transition to new technologies and processes.
04
End-to-End Value Realization
Connect the original business case to realized outcomes through adoption roadmaps, value tracking, QBRs, and reporting that support renewals, expansion, and continued customer success.
05
Executive-Level Relevance
Measure and communicate business outcomes in a way that gives customer success teams and executive stakeholders clear evidence of value achieved after implementation.
What Our Clients Have to Say
“Mainstay has enabled our company to elevate and expand the visibility of our brand to a level we’ve never reached before. Their collaboration, expert knowledge, and responsiveness streamlined our digital marketing strategy, planning and execution process.”
— John Ezzell, Co-Founder & Executive Vice President, BIAS
What Our Clients Have to Say
"Mainstay’s Advisor Business Value Platform has given Alight a competitive advantage in our market. Its cloud-based value tools are accurate, easy to use, and highly scalable. Plus, our clients have been consistently impressed by the deliverables."
— Jasvir Madan, SVP Value Engineering, Alight
